Navigating Conflict in Uncertain Times
Public administrators should be aware that implementing these four principles is guaranteed to generate conflict. This is something they may be loathe to unleash because it can foment animosity.
Counterintuitively, the failure to unleash conflict virtually guarantees that individuals and groups will remain convinced they’re correct, perhaps further entrenching themselves in their cherished ideas. In turn, entrenchment only strengthens the walls segregating people, thus fueling an increasingly hostile, if not toxic, climate.