Trust is one of the biggest challenges to working remotely. Do you trust that your people are working hard and smart or do you try
In the era of remote and hybrid work, their role as connectors is more important than ever. Here’s what they need to succeed. In my
One of the main concerns when running a webinar or virtual meeting is managing time effectively. And if that was true in the past, it’s
Psychological safety — the belief that one can speak up without risk of punishment or humiliation — has been well established as a critical driver
Summary: Managers used to be selected and promoted largely based on their ability to manage and evaluate the performance of employees who could carry out
This column is an abridged version of the lengthier text in my book, A Journey of Challenge, Commitment and Reward; Tales of a City/County Manager.
There is, however, evidence that some people experience “managerial blues,” or disenchantment with their managerial job, viewing it as less meaningful than their previous one.
Along similar lines, ICMA’s Grant pointed out that remote work isn’t just about where people are physically working. “It’s how they’re delivering the programs and services,”